It was amazing service, and everything was organised perfectly. We only traveled from Hanoi to Ninh Binh and Halong Bay on the cruise. Our guide, Mary, has a great sense of humour. She played with our son (she has a younger brother too) on several occasions and communicated with him, which was so lovely. We loved her so much and would love to come back again, and will definitely ask for her. She played with our son (she has a younger brother too) on several occasions and communicated with him, which was so lovely. However, we had an unfortunate accident when the hotel front desk staff tore our son’s passport, which caused us trouble at the airport. At first, the staff denied it, but then this Indochina Voyages company helped us resolve the issue (we had to renew the passport, which cost A$500). We were fully refunded for the cost of renewing the express passport when we returned to Sydney. Without their help, it would have been much harder to communicate with the hotel. Highly recommend this company – they are so responsible and act quickly.